Questions about fit, an order, or a bag that didn't hold up — reach us directly below.
support@vacurama.com
Orders placed on VacuumBags.ca are handled through Shopify order support and can be tracked from your order confirmation email.
Orders placed through Amazon are covered by Amazon's own returns and A-to-z Guarantee. Contact Amazon customer service first for the fastest resolution.
We reply to messages within 1–2 business days.
Vacurama bags are covered against manufacturing defects — such as a seam failing under normal use — for 90 days from the date of purchase. This does not cover bags damaged by overfilling, improper installation, or use in a system the bag was not designed to fit. If a bag arrives damaged or fails within the warranty period, contact us with your order number and a photo of the issue and we'll arrange a replacement or refund.
Orders placed on VacuumBags.ca ship from within Canada. Processing and delivery times are shown at checkout before you pay, and a tracking link is emailed once your order ships.
Unopened, unused packs can be returned within 30 days of delivery for a refund. Contact us first so we can issue a return authorization — this keeps the process quick on both ends.
If you bought through Amazon, Amazon's own shipping, return, and refund policies apply, and Amazon customer service can usually resolve order issues faster than we can from here. We're still happy to help with fit or compatibility questions regardless of where you bought.